Client Success Agent

Stony Brook, New York, United States · Delivery Management


Client Success Agent

Are you interested in helping save lives through technology and making a positive impact on society? The Client Success Agents are responsible for responding to and resolving individual member encounters to allow for members to access the care they deserve. This position is also responsible for identifying trends to aid in process improvement and building efficiencies. This is the ideal position for enthusiastic, driven, process-oriented candidates who possess extraordinary communication skills. This entry-level position, is a potential stepping stone into other areas of Client Success including interfacing with clients directly. Softheon is looking for a process-driven, dependable and team-oriented associate to join the Client Success Team in meeting Softheon’s mission to make healthcare more affordable, accessible and plentiful.

Key Responsibilities:



Technical Skills/Tools:


When you join Softheon, you will:


At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by 37% of healthcare payers and having been responsible for 12% of ACA enrollments processed. Our platform has been ranked #1 in addressing the industry’s ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, ACAP, and HCEG.

To find out more about Softheon please visit

To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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